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social explorer

FREQUENTLY ASKED QUESTIONS

A: SoCal Explorer is a rewards program that allows you to earn points traveling on Metrolink. They can later redeem those points for free Metrolink tickets. SoCal Explorer members will also be eligible for discounts at partner restaurants, retailers and attractions.
A: Yes. Learn more about our partners here: https://socalexplorer.metrolinktrains.com/partnerships. Metrolink will continue to add partners as the program evolves.
A: Riders will earn one point per driving mile between the origin and destination stations shown on your Metrolink tickets. For Weekend Day Passes you earn 50 points no matter where your trip takes you.
A: Points can be redeemed for tickets based upon a flat points structure. The points structure for redemption is as follows:
  • Free One-way ticket: 500 points
  • Free Round-trip ticket: 750 points
  • Free 5-Day Flex Pass: 5,000 points
  • Free 10-Day Flex Pass: 10,000 points
  • Free 7-Day Pass: 5,000 points
  • Free Monthly Pass: 12,500 points
  • Free Weekend Day Pass: 600 points
A: Anyone 16 years of age or older at the time of registration can be a member! All you need to earn points is to submit your Metrolink tickets.
A: No. As a member, you will start to earn points on tickets purchased as of your email verification date.
A: Yes, you will receive 750 bonus points after your first purchase. Also, you will get access to all the benefits for SoCal Explorer members including partner discounts.
A: Be sure to follow our social media pages for all chances to earn points! @metrolink

A: If you use the Metrolink Mobile app and sign into SoCal Explorer using the email address you use to log into the Metrolink Mobile app, the tickets you purchase through the Metrolink Mobile app will automatically earn points and be credited to your SoCal Explorer account.

If you use paper tickets, you will need to take a photo of your paper tickets, add the date you purchased and upload them to your SoCal Explorer account. TIP: please make sure you take a picture of your entire ticket as shown below.

Ticket Example

IMPORTANT: DO NOT UPLOAD YOUR RECEIPT, ONLY THE PAPER TICKET SHOULD BE UPLOADED.

A: You can only upload one paper ticket image at a time. Please ONLY include an image of the ticket and NOT of your receipt. Points will automatically be applied for ticket purchases made in the mobile app.
A: Effective November 30, 2023, SoCal Explorer points will expire 18 months from the date of earning.
A: Yes. Please upload your tickets as soon as you make your purchase. Nothing can prevent another rider from finding a lost ticket and claiming it if you have not already uploaded its image.
A: You will see your points within your SoCal Explorer account in two to five days.
A: It will automatically show up in your mobile app wallet within a few minutes after you redeem it. Redeem for your free ticket at least an hour before you plan to travel just to be on the safe side.
A: When you are logged into your SoCal Explorer account, take a picture of your ticket. On the menu, select UPLOAD TICKETS and then click Browse to choose the saved image. Enter the Purchase Date of the ticket and select SUBMIT. DO NOT upload a ticket of your receipt.
A: Yes. On the REDEEM TICKETS page, select PAPER TICKET, choose your Ticket Type and then select SUBMIT. You will then be provided with a promotional code that you can use at a ticket machine at your nearest station to get your free ticket.
A: The store merchandise catalog, new partners and partner offers are updated regularly. Check back regularly to see updates.
A: We’re sorry to hear you’re having trouble. You can call or text us at: 800-371-5465 (LINK). We’ll have someone respond to your issue as soon as possible.
A: You can call or text us at: 800-371-5465 (LINK). We’ll have someone respond to your issue as soon as possible.
A: SoCal Explorer members will have 60 days to use the tickets they redeem, except for the 5-Day Flex Pass, 10-Day Flex Pass and Monthly Pass. Members will need to use the 5-Day Flex Pass within 30 days and 10-Day Flex Pass withing 60 days of redeeming the pass. Monthly Passes are available for redemption from the 25th of the current month to the 14th of the new month.
A: You can contact Rewards Customer Service by emailing support@urewards.com or by calling (678) 718-1853. If you purchased a Metrolink Branded item, please reach out to our Customer Service Team.
A: To change your address after purchase please contact Rewards Customer Service by emailing support@urewards.com or by calling (678) 718-1853. If you purchased a Metrolink Branded item, please reach out to our Customer Service Team.
A: Catalog merchandise is backed by our 30-day return policy. While it is not possible to return reward merchandise to receive cash back, members may return merchandise purchased with Rewards Points and receive a full credit back on the Rewards Account used for the purchase within 30 days of item shipment.
A: Once your item has shipped, you will receive a shipping confirmation email that will include tracking information.
A: At this time, we do not offer payment options for points or rewards merchandise. However, Metrolink branded items are available for purchase at https://store.metrolinktrains.com/.
A: We would be happy to answer any questions you have. Please contact us at Customer Service.